Privacy Policy

This Privacy Policy outlines how Rayan Eyewear collects, uses, stores, shares, and protects any information you provide when using our website, related platforms, applications, services, or any other associated platform ("Platform"). This includes, but is not limited to, the platforms hosted by us or other third-party payment mechanisms. By accessing the website, platforms, or using products and services provided by Rayan Eyewear, you agree to this Privacy Policy ("Privacy Policy"). The term "Platform" includes all pages that are sub-domains or are associated with or exist within the website or Platform. This document constitutes an electronic record under applicable provisions of the Information Technology Act, 2000, and related rules, as amended. This electronic record does not require physical or digital signatures.

Scope of the Policy​

This Privacy Policy applies to Rayan Eyewear’s businesses, products, and services. By using the Platforms or engaging with our services, you expressly consent to the collection, use, storage, and disclosure of your personal information, including sensitive personal information, in accordance with this Privacy Policy. This consent also applies retroactively to information shared in the past. Any undefined capitalized terms in this Privacy Policy shall have the meanings assigned in our Terms of Use.

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Applicability

For purposes of this Privacy Policy, “you” or “your” refers to:

1. End Customers: Individuals using Rayan Eyewear’s products or services directly for personal use.

2. Merchants: Entities in direct business relationships with Rayan Eyewear.

3. Visitors/Guests: Individuals browsing the Platform or contacting us for information without creating an account.

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Information We Collect

We may collect the following types of information:

1. Personal Information: Includes, but is not limited to, name, trade name, age, gender, contact details, identification documents (e.g., PAN, GST number), shipping and billing addresses, and any information provided during account registration or transactions.

2. Sensitive Personal Information: Includes financial details such as credit/debit card information, bank account details in tokenized form, and KYC documents.

3. Demographic Information: Includes preferences, interests, and location data.

4. Transactional Data: Includes details of purchases, payment amounts, shipping information, and transaction history.

5. Technical Data: Includes IP addresses, browser information, and usage statistics from our website or application.

6. Other Information: Any data deemed necessary to enhance user experience, security, and services.

You agree to provide accurate, up-to-date information. You may access, modify, or request deletion of your data by contacting us, subject to applicable laws and retention policies.

Use of Information

Your information may be used for the following purposes:

1. Account creation, verification, and authentication.

2. Compliance with legal and regulatory requirements, including KYC and anti-money laundering regulations.

3. Processing payments and transactions.

4. Internal research and analytics to improve products and services.

5. Marketing communications, including promotions, subject to your consent.

6. Fraud detection, dispute resolution, and customer support.

7. Sharing with authorized third parties such as payment gateways, affiliates, or business partners, in accordance with applicable laws.

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Retention of Information

We retain personal information as required by law for at least five years post the end of your relationship with us. Beyond legal retention periods, data is deleted unless needed to comply with legal obligations, resolve disputes, or enforce agreements.

Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, the internet is inherently insecure, and we cannot guarantee absolute security.

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Minors’ Information

Our services are not intended for individuals under 18 years of age. If we discover that we have inadvertently collected information from minors without parental consent, we will delete it promptly.

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Cookies

Cookies may be used to enhance user experience and analyze web traffic. For more details, refer to our Cookie Policy.

Your Rights

You have the right to:

1. Access your personal data.

2. Correct inaccurate or incomplete information.

3. Withdraw consent for data processing (without affecting prior processing).

4. Request deletion of your data, subject to legal obligations.

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Changes to the Privacy Policy

We may update this Privacy Policy periodically. The revised version will take effect upon posting on the Platform. Continued use of the Platform constitutes acceptance of the updated Privacy Policy.

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For any questions or concerns, please contact our support team.